2015 – You said we did

GP services – Summer 2015

To help us plan for the future, the CCG needed to understand more about people’s expectations of their GP surgery and to test out some ideas about potential new ways of working. A survey was designed to gain feedback from patients about their views on primary care services.

You said

435 surveys were completed, 10 people attended the PRG Network and 52 people, representing 32 organisations, attended the public engagement event. You told us that:

  • You would like appointments to be available early in the morning and in the evening. The majority of you felt that weekend appointments should be available for urgent appointments only.
  • You wanted to be able to book appointments in advance, either on the phone or online.
  • You said you would be happy to speak to your GP or a health professional by phone, but most of you were not keen to use email or Skype.
  • You wanted to have more services provided from your GP practice, such as physiotherapy, counselling and hospital-based services such as phlebotomy.
  • You wanted to know more about the services available, when and how to access them.
  • You said you would be willing to travel to another GP practice for an urgent appointment.
  • You told us that you are happy to be triaged when you ring for an appointment, as long as the person doing this was a healthcare professional. 

We did

Your feedback was used to support the development of the CCG’s Primary Care Strategy 2016- 2021. The main five main themes of the strategy are:

  • Access to care – easily accessible primary care services for all patients.
  • Quality of care – consistent, high quality, effective, safe care delivered to all patients.
  • Workforce sustainability – motivated, engaged and integrated workforce with the right skills, behaviours and training, available in the right numbers.
  • Premises and infrastructure – premises and infrastructure which increase capacity for clinical services out of hospital and improve seven day access to effective care.
  • Funding and contracting – Effective contracting models which are fairly and properly funded to deliver integration and positive health outcomes. Throughout all the transformation programmes, patient education is seen as the core. Education is seen to empower patients and will help them better understand how to navigate between the many sectors in the health care system. When unsure about where to go or what to do next, they will feel confident to ask for the information they need. 

Adult Hearing Services – Autumn 2015

The contract for adult hearing services provided by Specsavers and Novus Health is due to end to help us plan for the development of the new service we wanted to know what the users of the service and GPs wanted.

You said

64 patient surveys and 13 GP surveys were completed. You told us:

  • You wanted the service to be available in the local community where you can easily access it by car or public transport. You also wanted support at home for those with mobility or other issues.
  • You wanted to be offered follow-up appointments; this was seen as essential to allow for any adjustments, and to give you the opportunity to ask questions.
  • You wanted to receive information earlier in advance of your appointment.
  • You wanted to have information on what other supporting services are available.
  • You wanted to receive replacement hearing aids quickly. 

We did

We used your feedback to develop a new Adult Hearing Service which will:

  • Make sure that you receive information five days in advance of your appointment.
  • Provide an information pack for patients on what other supporting services are available.
  • Provide care in people’s homes where needed, including care homes.
  • Report on how quickly hearing aids are replaced.
  • Communicate better with GP practices and make sure GPs are aware of the eligibility criteria. 

Musculoskeletal services (MSK) – Winter 2015

To help us plan for the future, NHS North Kirklees Clinical Commissioning Group (CCG) needed to understand more about people’s views on proposals for community MSK services. A survey was designed to gain feedback on the proposals for community MSK services 

You said

108 surveys were completed and 9 people attended the PRG Network, you told us:

  • You wanted to be able to access more services closer to home and for this service to be available at the evening and weekends.
  • You didn’t want to have to tell your story over and over again.
  • You wanted to be able to access a specialist quicker when you have a relapse or complication.
  • There should be more support provided in a group setting. 

We did

We used your feedback to develop a new community MSK service. The new service offers:

  • More flexible appointment times
  • The option of follow-up support over the phone
  • The ability for some patients to self-refer, without having to go back to their GP
  • Reduced waiting times
  • Faster referral to specialist hospital services where needed
  • Community based group therapy
  • A single point of access for referrers.