2016 – You said we did

Healthy Child programme

Engagement took place with young people, schools, healthcare providers, parents and families on the future of healthcare services for children and young people. Over 40 engagement sessions were delivered across Kirklees, reaching a wide range of stakeholder groups and individuals.

You said

Over 1,500 people responded and told us that there was a need for:

  • a single point of access across to all services
  • better access and availability of services
  • early intervention
  • sharing of knowledge and skills across professionals, services users and communities
  • sharing of patient information across services
  • clear treatment pathways and reduction in fragmentation of services
  • ability to develop strong relationships
  • service not bound by contractual requirements with outcomes and impact being the focus
  • staff with the right knowledge, skills and attitude
  • flexibility for individual, whole family and community approaches to be developed
  • a long-term contract with a provider to enable transformational change to take place 

We did

We developed and commissioned the Kirklees Integrated Healthy Child Programme.  A joined-up approach which brings together a range of services previously commissioned separately by Kirklees council and CCGs into one contract to be delivered over five years by Locala Community Partnerships CIC working with Northorpe Hall, Yorkshire Children’s Centre, Home Start and South West Yorkshire Partnership NHS Foundation Trust.

The new service, called ‘Thriving Kirklees’ covers a range of support for children, young people and their families from conception to the age of 18 (25 for those with additional needs).   A focus on early support and prevention alongside a ‘whole family’ approach will help to build resilience and confidence. 

Greater partnership working amongst professional staff, enhanced staff training and the ability to share information about patients and their families will be key elements of this new way of working.  A more flexible approach to the way individual needs are assessed and responded to, alongside a single point of contact (which we expect to be introduced in the autumn of 2017) should transform patient experience over the next few years.     

Over the counter medication on prescription – Summer 2016 

You said

We asked you what you thought about people being able to obtain paracetamol, antihistamines and other over-the-counter medication on prescription, and whether these should be available on prescription. You told us:

  • That you were surprised at how much it costs the NHS to prescribe over the counter medication.
  • You didn’t want to stop people being able to obtain them on prescription, as you were concerned about the impact this would have on people who currently get free prescriptions or have long-term conditions.
  • You felt that we should run a campaign to raise awareness of the costs and to encourage people to buy them rather than ask for them on prescription.
  • You felt that we should also be raising awareness with GPs and not just the public. 

We did

We have developed an ongoing campaign to raise awareness of the cost of prescribing over-the-counter medication and to encourage people to buy their own products if they have a short-term minor illness. The campaign is targeted at both the public and GPs. The campaign was launched in July 2016. To increase awareness of the campaign, we have been working with Healthwatch Kirklees who developed an animation to be shared via social media and used to support discussions with patients.

Talk Health Kirklees – Winter 2016

NHS North Kirklees and NHS Greater Huddersfield CCGs worked with Healthwatch Kirklees to gain views  about our proposals to stop the routine prescribing of a range of products that could be bought ‘over-the-counter’ in pharmacies, convenience stores and supermarkets.    These included gluten-free foods, multivitamins and moisturisers.

We used a wide range of mechanisms to gain feedback, such as attending meetings with voluntary and community sector groups, outreach sessions, events, online surveys, social media, and Al Mubarak radio.

You said

We talked to over 700 local people and health professionals.  The majority of respondents were supportive of the proposals and had an understanding of the challenges facing the NHS locally. Although some people were concerned about the impact they may have on people on low incomes.

We did

When the CCG took the decision to implement these changes, it recognised that some people would find the decision hard to accept and therefore has continued to work with GPs, third sector organisations and other stakeholders to communicate the changes, address any concerns raised during the consultation process, and support those who may be affected.

We have published information on our website, written directly to affected patients and provided local GP surgeries with printed leaflets with further information, advice and guidance.  We are also working with Kirklees Council on a joint approach in relation to people who may be vulnerable or on a low income.