2018 – You said we did

Wheelchair Services Engagement – Spring 2018

The CCG, in partnership with PCAN (Parents of Children with Additional Needs), further engaged with service users across Calderdale and Kirklees. People told us from the previous engagement that improvements needed to be made to the service specification for wheelchair services. We identified organisations, services users families, staff and carers who would like to be involved in co-designing a model for wheelchair services. We held two stakeholder events and facilitated a range of conversations over an eight-week period. 

You said

We received feedback from 467 people via online surveys and 112 people attending focus groups and events. You said that the current service needs to change, you told us that we needed to do more to meet the needs of complex service users and the needs of children and young people and those with long term conditions who needs change over time. You told us that we needed to deliver the service from a range of locations and offer a service that ensured the person was at the centre. You told us we needed to think about the products on offer, different ways to fund equipment, the repair service and training for both staff and service users in the use of equipment. 

We did

Calderdale, Greater Huddersfield and Kirklees CCGs are now using the findings from the engagement to further inform a new service specification. This specification will be developed with clinicians and key stakeholders. There is more work to do to develop a specification and there will be further opportunities for people to become involved. We will promote these opportunities on our get involved page and through our stakeholder list.