Kirklees to benefit from community-based urgent care service

Kirklees will receive new funding to develop a community-based urgent care service for some of some of the most vulnerable patients, including those who are frail, elderly or have multiple long-term conditions.

Local NHS, council and community service teams will work together to develop the service, which will ensure urgent health and social care support is available within two hours to help the elderly and those with complex needs remain well at home and avoid hospital admissions.

The service will also ensure people receive tailored packages of care designed to restore independence and confidence after a hospital stay, within two days.

Kirklees is one of seven national ‘accelerator’ sites which will receive a share of a £14 million national investment.  The funding is part of a commitment set out in the NHS Long Term Plan to help keep older people well at home and reduce pressure on hospital services.

Carol McKenna, Chief Officer for NHS Greater Huddersfield and NHS North Kirklees CCGs said; “We’re delighted to have been selected as one of the national accelerator sites.  This reflects the integrated approach being taken in Kirklees, where the CCGs are already working closely with partners including GP practices, Kirklees Council and community service providers.

“The additional funding will help us to deliver more care and support closer to home and reduce pressure on local hospitals.   It also means that Kirklees will be amongst the first areas in the country to meet a new NHS standard for urgent community health services. “

Councillor Musarrat Khan, Cabinet Member for Health and Social Care, Kirklees Council, said; “I am really pleased that Kirklees has been announced as one of seven pilot sites in England to be an Urgent Community Response Accelerator Site.  We already work closely with our partners in the NHS, Locala and with social care providers to enable people to remain in their own homes.  This announcement enables us to take this work to the next level and test out ways in which we can enhance our work to avoid people needing to be admitted to hospital by providing a rapid health and care response.  We look forward to being able to share our learning nationally as part of the pilot as well as gaining insights from elsewhere in the country.”

Helen Carr, Lead Provider of Kirklees Provider Alliance, said; “Kirklees Provider Alliance is delighted to be working with partners across the borough to develop and deliver this new service.   It will be a fantastic opportunity to transform urgent community response health and social care services for the Kirklees population and affords the opportunity for sharing developments across a wider footprint”.

Rob Webster, CEO Lead for West Yorkshire and Harrogate Health and Care Partnership, said; “This investment in Kirklees as one of seven national accelerator sites is good for Kirklees and for West Yorkshire and Harrogate. Improving the lives of people through ageing well and supporting more people to remain independent at home is a priority to us all.

“This investment will support the testing out of new approaches, including faster access to community services for older people with an urgent need. Any learning will be adopted by the Partnership to support thousands more people and reduce unnecessary hospital admissions. This is linked to the other ‘ageing well’ programmes across West Yorkshire and Harrogate and demonstrates the power of partnerships.”

Ruth Holt, responsible for the Ageing Well Programme for the NHS in North East and Yorkshire, said; “It’s fantastic to see services in the community getting the attention they merit. This initiative in Kirklees provides a genuine opportunity to do something different when caring for people facing a health crisis at home.

“The NHS Long Term Plan commits to ensuring we work collaboratively so that all people in England get the right community care, in a timely manner when they need it most.”

Case Study – Rapid Response Service, Kirklees

Mrs Clough was unwell in hospital and after being discharged to go home, cried when she saw her front door as being back at home was such a comfort. Her family were anxious about how she would manage as she was unsteady and would struggle going up and down the stairs.

Mrs Clough eventually contacted Kirklees Council to enquire about the support available. She was referred to rapid response and within hours, had the support she required. “It was wonderful.  I was assessed and given equipment to help me such as a walking aid. Rapid Response staff came three times a day and helped me with personal care, meals and preparing for bed on an evening. They gave me so much reassurance and confidence,” she said.

To aid her, the therapist arranged for a hand rail to be fitted within a week which gave Mrs Clough confidence when going up and down the stairs.  She also had a bath lift put in place which was a massive help.  “As I felt better I was asked what my ambitions were. I told the therapist that I wanted to get back on the bus to Leeds,” she said.

She later received some reablement and mobility practice.  She walked each day and eventually managed to get to the end of the road where she could see her mum’s old house, the house that she had grown up in.  She cried as she never thought she would see it again.  From there with practice, she finally got on the bus.  She is now back to her full independence and going to Leeds.

“The staff were lovely, kind and caring people who always had a smile. They were so cheerful and made me feel better every day. They were wonderful!” Mrs Clough said being at home made such a difference, she had wanted to be at home and not in hospital or in care.

“There are no words to describe the difference the team has made to me being able to live independently in my own home.”

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Help your local NHS in 2020


Health commissioners in Kirklees are looking for local people passionate about representing their community and supporting the NHS to join their patient group.

To support better working across Kirklees, NHS Greater Huddersfield and NHS North Kirklees Clinical Commissioning Groups have joined their Patient Engagement Assurance Groups together. The group plays an important part in making sure that local people are involved in helping to shape, steer and advise on engagement and consultation activity.

The CCGs are responsible for planning and buying the right health services to meet the needs of local people. This includes GP services, community health care, hospital services and medicines.

Public members will help the CCGs to improve their involvement with local people by providing feedback on the CCGs draft engagement plans. They’ll be expected to draw on their experience as a patient, service user or carer who use local services, and know what matters to their local community.

Beth Hewitt, Lay Member for Patient and Public Involvement and Chair of the group said: “When we plan local health services we want to seek the views of local people before we make any decisions. Our Patient Engagement Assurance Group makes sure we are involving the right people, at the right time, in the right way.”

The group also includes representatives from community and voluntary sector organisations in Kirklees and the CCGs partners. including Healthwatch and Kirklees Council.

Beth added: “This is a real opportunity to find out how we plan, design and develop our local NHS services. We’ll support people with their development and NHS knowledge. If people are interested in supporting us we’d love to hear from them.”

The CCGs are inviting anyone interested in the voluntary roles to complete and return a short application form by Monday 17 February. Take a look at further information about the role and download the application form. 

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New website gives mums a voice in development of local maternity services

West Yorkshire and Harrogate Health and Care Partnership (WY&H HCP) has launched a new website platform for teams of women and their families, commissioners and maternity staff who are working together to develop local maternity care.

Part of the NHS national Better Births strategy and the Local Maternity System (LMS) action plan,  Maternity Voices Partnerships (MVPs) are working groups that operate in the six places that make up the WY&H HCP (Bradford district and Craven; Calderdale, Harrogate, Kirklees, Leeds and Wakefield). People are invited to get involved by becoming volunteers to help with work such as asking for feedback at meetings, which they attend on behalf of their local MVP. All volunteers are fully supported and expenses are paid.

Carol McKenna WY&H HCP Local Maternity System Programme Lead and Chief Officer for NHS Greater Huddersfield Clinical Commissioning Group and NHS North Kirklees Clinical Commissioning Group said:

“Our vision for West Yorkshire and Harrogate Local Maternity System is to provide the highest quality care, information and advice for women, and their loved ones, throughout a pregnancy and whilst planning for a baby. Enabling people to tell us what they want and need from the service where they live is important to us and we want to create as many opportunities as possible for them to do that. We are committed to using the real-life experiences of people who use our services to make what we do even better.”

The website also has personal stories from women and their families about their experiences of maternity services in West Yorkshire and Harrogate.

WY&H HCP senior midwife Sarah Bennett said:

“Throughout the development of our LMS action plan we have worked with our Maternity Voices Partnerships groups to ensure we are responding to the needs and wishes of the women and families we care for. The LMS has supported the development of new MVPs and is delighted to have co-produced this website with them to share the wonderful work they are doing and to encourage more interaction from the women and families of West Yorkshire and Harrogate.”

The Maternity Voices Partnerships website address is

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Disclosure Log 2014/2015

0013 Organisational Structure

0027 Prescription Medicine Expenditure

0035 Prescribing Performance Indicators

0044 Vulnerable Patient Funding

0062 Acupuncture

0069 Private Home Care Provision

0081 Estate Professionals

0086 Chief Officer and Chair Remuneration

0091 Gastroenterology

0094 DPA Breaches

0102 Security Tender

0111 Carers’ Strategy

0119 Liverpool Care Pathway

0127 Referral Management Centres

0136 Carpal Tunnel Syndrome

0161 GP Countersignature of Passports

0169 Cardio Vascular Disease Outcome Strategy

0174 External Supplier of Support Services

0182 AQP Referrals

0185 High Impact Innovations

0192 Homeopathy

0195 IVF Treatment

0203 Utility Contracts

0225 Quality Indicator Community Nursing

0233 Contracts for Older Person services

0242 ADHD Adults and Children

0254 CCG Funding

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Local people are the stars of our winter health messages campaign

People living and working in Kirklees are supporting the local Clinical Commissioning Groups (CCG) by sharing some important messages to help people stay well over the Christmas and New Year period.

The messages include a reminder about ordering and collecting any medication that is required before the holidays, using community pharmacies for advice and accessing NHS 111 by telephone or online for urgent medical problems.

Dr David Kelly, local GP and Chair of North Kirklees CCG said: “We know at this time of year people are busy, and no one wants to be ill, particularly at Christmas. Our winter messages films are just a simple way of reminding people what is available in the local community such as pharmacists, and GP practices that are open for longer. I’d like to thank everyone who has taken part.”

Dr Steve Ollerton, local GP and Chair of Greater Huddersfield CCG added: “Like many parts of the country we are seeing a high number of people attending our local accident and emergency departments and suffering with winter related illnesses such as diarrhoea, vomiting and flu-like symptoms in our local community.  We want people to be able to get the care they need, when they need it.

“It’s important if you are unwell to take the necessary steps to help us help you. Whether that’s collecting your medication on time, seeking advice early before things get worse, or contacting NHS 111 if you have an urgent medical problem.”

Many of the students from the University of Huddersfield who appear in the films are training to be the future workforce of the NHS.

Bethany Woodcock, Community Officer at Huddersfield Students’ Union said: “A lot of students have been on placements in GP practices or hospitals this year as part of their training. Students are a big part of the local community and were keen to support the local NHS with this campaign.”

The films are available to view on the CCG’s winter health pages.  Here you can also find advice on if you have flu or the norovirus (winter vomiting bug) and pharmacy opening hours for over the bank holiday.

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Pharmacy opening times – 25, 26 December and 1 January

Most pharmacies across Kirklees have reduced opening hours during the Christmas and New Year break. Please check the list of opening times to find a pharmacy near you on Christmas Day, Boxing Day or New Year’s Day.

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Important information if you have flu or norovirus

As like many parts of England, there is currently a high prevalence of diarrhoea, vomiting and flu-like symptoms in our local community.

It is really important that if you, or someone you know, is suffering from symptoms that you help us, help you by taking the necessary steps to protect yourself and others.

Flu symptoms can come on very quickly and include a fever, exhaustion and an aching body. The best way to get better is to rest and sleep. Take paracetamol or ibroprofen to lower your temperature and treat aches and pains and drink plenty of water to avoid dehydration.

More information about flu:

The norovirus, better known as the ‘winter vomiting bug’ is a stomach bug that causes vomiting and diarrhoea. You may also have a temperature, aching body and headache. It can be very unpleasant, but usually goes away in about two days.

To help ease your symptoms drink plenty of fluids, such as water or soup to avoid dehydration. If you find you have a dry mouth, or your urine is dark in colour you could be dehydrated. Special rehydration drinks bought from a pharmacist can help. Take paracetamol to lower your temperature and treat aches and pains, and get plenty of rest. If you feel like eating, eat plain foods, such as rice, pasta and bread

More information about norovirus:

Both flu and the norovirus are very infectious and easily spread to other people.

To reduce the risk of spreading these:

  • Wash your hands often with warm water and soap. A good hand washing technique lasts for two rounds of ‘Happy Birthday.’
  • Use tissues to trap germs when you cough or sneeze.
  • Bin used tissues as quickly as possible.
  • If you have norovirus, you must stay off school or work, and not return until you have had no symptoms for two consecutive days.
  • Avoid visiting people in hospitals or care homes until you have no symptoms.
  • Do not share towels.
  • Wash clothes and bedding in a hot wash to kill viruses.
  • Flush away any poo or vomit in the toilet and clean the surrounding area with a bleach-based household cleaner.

When to get medical advice?

You don’t normally need to see a GP with either flu or the norovirus as there is no specific treatment for it. You can get further advice and over the counter medicine from your local community pharmacist. Visiting your GP with symptoms can put others at risk.

If your symptoms are developing and you feel worse, or you are concerned for young children you should call NHS 111 or go to

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New Suicide Bereavement Service

A new service to support people bereaved or affected by suicide goes live on Monday (2 December) across West Yorkshire and Harrogate. The service is a response to the fact that people bereaved by suicide are more likely to suffer from severe depression or post-traumatic stress disorder, or even adopt suicidal behaviours themselves.

The West Yorkshire and Harrogate Suicide Bereavement Service will provide support through one to one peer support, peer support groups and advocacy.

The new service, an extension of the Leeds Suicide Bereavement Service, is central to West Yorkshire and Harrogate Health and Care Partnership’s plan to improve bereavement support, while it works to reduce the numbers of suicides too.

Support on offer, which will enhance suicide bereavement support services across the region, will include practical advice and signposting to other much needed services, for example counselling or financial advice.

A number of workshops are running throughout December and are open to all, irrespective of a coroner’s conclusion. People will be able to self-refer to the service or be referred by other people such as funeral directors, police, coroners, or NHS staff across West Yorkshire and Harrogate.

Additional support will also be available to staff affected by suicide in the course of their duties; for example health, social care or emergency service staff. Help will also be available to people who have been bereaved historically yet feel they may benefit from peer led support.

Yorkshire and Humber has one of the highest suicide rates in the country. West Yorkshire and Harrogate Health and Care Partnership is driving a collaborative approach to reduce suicide and improve services. It is working towards reducing suicide by 10% across the region and by 75% in targeted areas.

Referrals can be made by visiting or by calling 0113 305 5800. Practitioners will be based in Bradford, Harrogate, Huddersfield and Leeds but meeting locations will be flexible. Support groups will begin in December at the following locations:

  • Kirklees group: Thursday, 5 December, 6pm-7.30pm at Support to Recovery – S2R CREATE SPACE, Brook Street, Huddersfield, HD1 1EB
  • Bradford group: Friday, 6 December, 6pm-8pm at Mind in Bradford – KenBurgh House, 28 Manor Row, Bradford BD1 4QU
  • Calderdale group: Wednesday, 18 December, 6-8pm at Halifax Fire Station, Skircoat Moor Road, King Cross, Halifax, HX1 3JF
  • Craven group: Wednesday, 18 December, 6-8pm at Settle Victoria Hall, Kirkgate, Settle, BD24 9DZ
  • Harrogate group: Monday, 9 December, 6pm-8pm at Mind in Harrogate – Acorn Centre, 101A Station Parade, Harrogate HG1 1HB
  • Wakefield group: Wednesday, 11 December, 6-8pm at Lightwaves Leisure Centre, Lower York St, Wakefield WF1 3LJ


People bereaved by Suicide in Leeds are able to access the linked Leeds Suicide Bereavement Service, funded by Leeds City Council. Referrals can be made by visiting or by calling 0113 305 5803. Leeds drop in group is first Tuesday of every month, Civic Hall in Leeds City Centre, 6-8pm.

Rob Webster, CEO Lead for West Yorkshire and Harrogate Health and Care Partnership and CEO for South West Yorkshire Partnership NHS Foundation Trust said: ‘As someone personally affected by suicide, I understand the impact it can have on individuals, families and other people too. This service will provide essential help to those facing one of the hardest issues to face. This is something that I hope becomes less needed as we reduce suicides through our other work to help more people’.



West Yorkshire and Harrogate Health and Care Partnership

West Yorkshire and Harrogate Health and Care Partnership focuses on the health and care needs of local people across Bradford District and Craven; Calderdale, Harrogate, Kirklees, Leeds and Wakefield. The partnership is made up of a number of organisations who work together to help 2.7 million people in the area including the NHS, councils, Healthwatch, voluntary and community organisations. You can find out more at

You can read our Suicide Prevention Strategy and the Annual Report here.

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Think Self Care for Life

Local NHS organisations are encouraging people to ‘Think Self Care for Life’ this self-care week by making small changes that can make a big difference to physical and mental wellbeing.

Follow these small steps to a healthier you:

  • Get active. Exercise for at least twenty minutes a day, it’s ideal if you can incorporate this into your day. Ditch the car, walk to work, take the stairs or even dance around the kitchen table to your favourite songs!
  • Eat well. Swap unhealthy snacks for healthier options such as nuts, seeds and fruit. Ask your pharmacist for advice on managing your weight.
  • Make positive changes! Take steps to stop those bad habits that don’t serve you well. This Self Care Week make a plan to stop smoking, reduce alcohol intake or get active! Your pharmacist can help with lifestyle changes such as weight management and stop smoking.
  • A good’s night’s sleep is as essential to our health and wellbeing as eating healthily and exercising so, make sure you get the recommended 7-8 hours a night!
  • Stop! Busy lives mean we sometimes forget to slow down and stop.  Find time in your day to just quieten your mind. Mindfulness or yoga might be helpful.

Dr Steve Ollerton, local GP and Chair of NHS Greater Huddersfield Clinical Commissioning Group (CCG) said: ‘’It’s never too early, or too late, to think about protecting your health. Often, one small change will make a big difference to your wellbeing.

“For instance, choosing to become more active will not only improve your physical health, it will also boost your mood, particularly if you choose to exercise outdoors in the fresh air.”

Dr David Kelly, local GP and Chair of NHS North Kirklees CCG adds: “Thinking self-care for life is also about safely managing long term conditions and, understanding how to self-treat common conditions, such as coughs, colds and sore throats. Pharmacists can offer clinical advice and over the counter medicines for a range of minor illnesses as well as lifestyle advice.”

During Self Care Week, and everyday choose Self Care for Life and make self-care your life-long habit.

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Join the fight against antibiotic resistance

NHS organisations in Kirklees are encouraging local people to join them in tackling antibiotic resistance by following the advice of their doctor, nurse or pharmacist.

NHS Greater Huddersfield and NHS North Kirklees CCGs are supporting the national campaign from Public Health England – “Keep Antibiotics Working”.  The campaign warns that taking antibiotics when you don’t need them puts you and your family at risk.

Dr David Kelly, local GP and Chair of NHS North Kirklees Clinical Commissioning Group (CCG) said: “Taking antibiotics encourages harmful bacteria that live inside you to become resistant, meaning antibiotics may not work when you really need them. Taking antibiotics for everyday viral infections, such as colds or flu, are not effective. Antibiotics are essential to treat serious bacterial infections such as pneumonia, meningitis and sepsis.”

As antibiotic resistance increases, common procedures such as caesarean sections and hip replacements could become life-threatening without antibiotics to ward off infections. Cancer patients are also much more vulnerable if antibiotics don’t work; both cancer and the treatment (chemotherapy) reduce the ability of the immune system to fight infections and antibiotics are critical to both prevent and treat infections in these patients.

Dr Steve Ollerton local GP and Chair of NHS Greater Huddersfield CCG said: “To help prevent antibiotic resistance, antibiotics should only be taken as prescribed and never saved for later, or shared with others.  It’s important that, when it comes to antibiotics, you always take your doctor, nurse or pharmacist’s advice.”

Community pharmacies are a good place to start for advice and treatment for minor health conditions such as coughs, colds and aches and pains and you don’t need an appointment to speak to the pharmacist.

For further information on antibiotic resistance visit

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