Signposting helps reduce GP waiting times

GP practices across Kirklees are using a new signposting system to make sure their patients get the right service, first time.

Trained staff are on hand in each practice to advise patients about the most appropriate service for them.  This could be an appointment with a GP, nurse or other member of staff.  Or they may be signposted to a pharmacist, dentist or optician.  Practice staff can also provide information on how to self-refer to a range of community-based services.

Signposting also reduces the number of patients seeing a GP with problems that could be dealt with by another service, which in turn can reduce waiting times for people who really need an appointment.  Support and training has been provided to staff to help develop this signposting system across Kirklees. This has included developing knowledge, introducing new IT systems and forming stronger partnerships with other service providers.  Those providing the signposting service are not trained to offer clinical advice or triage.

Albion Mount Medical Practice in Dewsbury is one of the many practices that has introduced this system.  Karen Goodfellow, Practice Manager said: “This new system helps the reception staff to signpost patients to the most appropriate service for their needs and, in a number of cases patients may not need a GP appointment – freeing up an appointment for someone who really does need to see a GP”.

Sue Johnson, HR and Patient Services Manager at Elmwood Family Doctors in Holmfirth said: “We’ve received a very positive response from our patients who have been able to access alternative services, more suitable for their needs, in the local community – often without having to book.”

With demand for primary care services increasing, all GP practices in England have been asked to look at how they can make better use of the wider healthcare workforce, free up GP time, and reduce waiting times for patients.










Photo caption: Sarah Haigh, part of the reception team at Albion Mount Medical Practice.

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Patients make a difference to their local GP practice

GP practices in Kirklees are joining practices throughout the country to promote Patient Participation Awareness Week (10-15 June).

This is a time to highlight the valuable role patients play in supporting their local GP practice through their patient participation group (PPG) and celebrate the work led by local volunteers that’s making a difference in primary care.

Working in partnership with GPs and their practice teams, PPGs act as a ‘critical friend’ to the practice and ensure the patients view is at the heart of local provision so that services are of high quality and can continuously improve. Groups also provide practical support in the surgery, helping to improve communication between the practice and patients, and encourage patients to take more responsibility for their health.

PPGs are made up of registered patients of the practice who have an interest in supporting local healthcare to improve for both patients and the practice. Each is unique, responding to local need. Some hold meetings for their members, while others run on a more “virtual” basis. All are volunteers.

The PPGs are involved and support their practices in a number of ways across Kirklees. At Calder View Surgery, members run regular walking and art groups. Parkview Surgery PPG hold monthly carers meetings with Carers Count. North Road Suite PPG has held internet training sessions to help patients access online services.

Members of Oaklands Health Centre PPG hold a dementia café every month for patients and carers. The PPG at Elmwood Family Doctors selected some of the decoration, music and information for display in waiting rooms during its refurbishment. At The Waterloo Practice, PPG members have demonstrated health apps and an A-Z of useful patient information is on display in the waiting room.

Two people sat at a desk with a computer. One people is looking at the computer and typing. The other person is looking at the camera and smiling.

Supporting online transformation: the PPG at Kirkburton Health Centre hold events to help patients get online.


Tony Clifton, Chair of the patient participation group at Oaklands Health Centre, Holmfirth said: “We support the practice in any way we can to help improve patient experience. Being part of a PPG you get to see and hear the challenges of the practice and find out what’s new, as well as listening to the ideas of other patients. It’s a good feeling when you see the impact our involvement is having on the practice and the patients.”

Clare Townend, Practice Manager at Calder View Surgery, Dewsbury said: “Our PPG is an integral part of our team, they make a huge difference to our practice, not only for patients but our practice staff too. They feedback concerns, challenge us when necessary and help us to communicate with our patients. I’d like to thank every member of the PPG who give their time to run activities, produce information and take time to tell us what’s working and how we can improve.”

Patients interested in joining their local PPG should speak to their practice manager.

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We’re getting together with our neighbours to end social isolation

‘Looking out for our neighbours’, the campaign to combat loneliness and isolation across West Yorkshire and Harrogate, is proud to support The Jo Cox Foundation’s ‘Great Get Together’ taking place from 21 – 23 June.

Throughout June the campaign delivers one simple message ‘Get together with your neighbours’. Whether it’s simply saying hello, having a cup of tea or doing something for your neighbour, the Great Get Together is the perfect reason to connect with those in your neighbourhood.

Kim Leadbeater, sister of the late Jo Cox MP and Ambassador for The Jo Cox Foundation says:

“I feel passionately about creating well-connected communities where everyone is happy and healthy and has a sense of identity and belonging. It’s wonderful to know that some of the connections being made through the ‘Looking out for our neighbours’ campaign can be continued as part of The Great Get Together, which takes place on the weekend of Jo’s birthday in June. I believe if we all work together to prevent loneliness and its associated health risks, we can have a positive impact on the wellbeing of everyone.”

The ‘Looking out for our neighbours’ campaign, commissioned by West Yorkshire and Harrogate Health and Care Partnership launched on the 15th of March and has inspired hundreds of people to engage in positive action and neighbourly activity across the whole area.

Rob Webster, CEO Lead for West Yorkshire and Harrogate Health and Care Partnership and CEO for South West Yorkshire Partnership NHS Foundation Trust said:

It’s ‘great to be getting together’ with the Jo Cox Foundation to share the message that tackling loneliness and preventing social isolation improves all of our lives. Many people feel lonely at some point in their lives, whether this is due to bereavement, divorce or other life changing events and without the support of family and friendships it can be very difficult to overcome. A simple act of kindness can make a huge difference to everyone’s day.  I’m delighted the campaign has reached so many people and long may this continue over the summer and beyond”.

Since the launch, over 350 organisations and community champions have signed up to back the campaign, promoting its message throughout their organisations and within their communities. The campaign has also received attention on social media, with the hashtag #OurNeighbours being used over 1000 times. In addition to over 35,000 helpful neighbour packs distributed, a further 600 people have downloaded a digital version of the pack from the campaign website.

Carol McKenna, Chief Officer for North Kirklees Clinical Commissioning Group and Greater Huddersfield Clinical Commissioning Group says:

“Tackling loneliness is something we can all very easily take part in. It doesn’t need to be much – a simple hello, a smile or asking how someone is feeling can make a huge difference to a person’s life. I’m fully supportive of this campaign – it’s a great example of how the smallest of actions when done together can go a long way towards creating a real impact on those around us”.

To download your own helpful neighbour pack or find out more about the ‘Looking out for our neighbours’ campaign, visit: You can also search #OurNeighbours to see the positive difference the campaign is making across the area on social media.

Campaign background

‘Looking out for our neighbours’ is a social marketing campaign commissioned by West Yorkshire and Harrogate Health and Care Partnership. The campaign aims to prevent loneliness and its associated health issues by encouraging communities to look after each other. The campaign aims to inspire communities to engage in simple wellbeing activities that will positively impact on their neighbours. Find out more at:

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Healthy Hearts Survey

West Yorkshire and Harrogate Healthy Hearts campaign needs your view on how we treat and prevent heart attacks and strokes across West Yorkshire and Harrogate. Get involved by filling out a short survey at


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New home oxygen service provider appointed

NHS North Kirklees and NHS Greater Huddersfield Clinical Commissioning Groups (CCGs) have awarded the contract for the Home Oxygen Assessment and Review Service for patients in the Kirklees area to Baywater Healthcare.

All clinical assessments for home oxygen therapy will now be carried out by Baywater Healthcare’s team of qualified respiratory nurses. This is a new service for Greater Huddersfield patients, while in North Kirklees the service was previously provided by The Mid Yorkshire Hospitals NHS Trust. The service is now being delivered across both clinical commissioning group areas to provide a consistent and equitable service for patients across the borough.

Dr Steve Ollerton, local GP and Chair of NHS Greater Huddersfield CCG said: “This new service will be a huge benefit to some of our most complex and needy patients. They will have regular and easy access to respiratory nurses who can help them manage their lung condition safely in their own homes where required.”

Patients will be provided with support and information regarding their treatment and recommendations for additional therapies appropriate for their health needs.  Clinics are held across Kirklees at The Grange Group Practice, Dewsbury Health Centre and there are satellite clinics at Kirkburton Health Centre, Meltham Group Practice and Cleckheaton Health Centre.

Dr David Kelly, local GP and Chair of NHS North Kirklees CCG added: “The service will provide all home oxygen users with regular assessments and reviews, delivered by a specialist nurse to help provide education around equipment, check patients are using the correct amount of oxygen and are not over or under using and also provide education to health care professionals around prescribing.”

Diane Gray, Chief Operating Officer, Baywater Healthcare: “Patients are at the heart of everything we do, and we will work with local GP practices and the Clinical Commissioning Groups to deliver quality health services. Our core purpose is ‘Enhancing Lives’ and we believe the way we deliver this service will do just that for the patients of Greater Huddersfield and North Kirklees.”


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CANCELLED Governing Body Meeting – 12th June 2019

Notice that the Governing Body meeting at Dewsbury Town Hall on 12th June 2019 has been cancelled. Apologies for any inconvenience this may cause. The next meeting is 10th July 2019  from 10:30 until 13:30 at Briar Court Huddersfield and we look forward to seeing you then.

Please remember that the meeting is held in public and anyone is welcome to attend. Questions for the Governing Body can be submitted in advance

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Nine primary care networks approved for Kirklees

NHS Greater Huddersfield and NHS North Kirklees CCGs have approved the registration of nine primary care networks in Kirklees.  The decision was taken at separate Primary Care Commissioning Committee meetings held on Wednesday 22 May.

Primary care networks are a critical component of the vision for health and social care set out in the Kirklees Health and Wellbeing Plan and the NHS Long Term Plan.   Networks are much more than groups of general practices. They represent a fundamental shift in the way health and care is provided to our population. GP practices, community services, social care and others will be expected to work together in a way they have never done before.

Networks should typically serve populations of 30,000 to 50,000, consist of more than one GP practice, and cover an appropriate geographic area.  As part of the registration process, each network was required to identify a clinical director.

Catherine Wormstone, Head of Primary care for the CCGs said: “The establishment of primary care networks marks one of the most significant changes in GP services over the past decade.  The networks, along with the increased financial investment being made available, will be essential to the delivery of strong, sustainable primary care in Kirklees and the achievement of the ambitions set out in the NHS Long Term Plan.

“In approving the registration of the networks today, we acknowledge the efforts made by staff in our GP practices and CCG practice support team who have helped us to get to this important point in the process.”

Following their registration, primary care networks will be expected to set out their plans to support the implementation of the five year framework for GP contract reform, starting with changes in a number of key areas from this July.

The nine networks are identified in the tables below.

North Kirklees

Network Clinical Director Practices
Spen Health and Wellbeing (Primary Care) Network (SHAWN) Dr Imad Riaz Cleckheaton Group Practice

Cook Lane  (Albion St)

Liversedge Medical Centre

Parkview Surgery

The Greenway Medical Practice

Brookroyd House Surgery

Undercliffe Surgery

Batley and Birstall Primary Care Network Dr C Ratcliffe Cherry Tree Surgery

Kirkgate Surgery

Broughton House Surgery

Batley Health Centre

Grove House Surgery

Wellington House Surgery

Blackburn Road Medical Centre

Mount Pleasant Medical Centre

Three Centres Primary Care Network Dr M Hussain Dr Mahmood & Partners

Calder View Surgery

Eightlands Surgery

North Road Suite Surgery

Mirfield Health Centre

Dewsbury and Thornhill Primary Care Network Dr Indira Kasibhatla Savile Town Medical Centre

Thornhill Lees Surgery

The Paddock Surgery

The Albion Mount Medical Practice

New Brewery Lane Surgery

Windsor Medical Centre

Healds Road Surgery

Greater Huddersfield 

Network Clinical Director Practices
The Valleys Health and Social Care Network Dr Dil Ashraf Oaklands Health Centre

Honley Surgery

Elmwood Family Doctors

Slaithwaite Health Centre

Meltham Group Practice

Colne Valley Group Practice

The Mast Primary Care Network Dr Louise James Dearne Valley Health Centre

Skelmanthorpe Family Doctors

Lepton and Kirkheaton

Kirkburton Health Centre

Shepley Health Centre

The Viaduct Care Network Dr Hannah Ruth Hayward New Street and Netherton

Meltham Road Surgery

Thornton Lodge Surgery

Fieldhead Surgery

Crosland Moor Group Practice

Newsome Surgery

Paddock & Longwood Family Practice

Lockwood Surgery

Greenwood Network Dr Jane Ford The Grange Group Practice

Woodhouse Hill Surgery

Fartown Green Road Surgery

Bradford Road Surgery

Marsh Surgery

Westbourne Surgery

Lindley Village Surgery

Lindley Group Practice

Birkby Health Centre

Nook Surgery & Clifton Group

Tolson Care Partnership Dr Sarah Milligan The Whitehouse Centre

Greenhead Family Doctors

Dr Glencross practice

University Health Centre

Dalton Surgery

Waterloo Health Centre

The Junction Surgery

Almondbury Surgery

You can find full details of the process to date, along with the requirements for the establishment of primary care networks and the registration process in the Primary Care Commissioning Committee papers here.

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Dementia Friends

Dementia Friends sessions are being held across Kirklees this week, in support of Dementia Awareness Week. The session lasts an hour, is open to all and could change the life of a person with Dementia.

The Dementia Friends sessions are run by volunteer Dementia Friends Champions (trained and supported by the Alzheimer’s Society) and provide more information about what dementia is and how it affects those who have it, and what you can do to help create dementia friendly communities. After the Dementia Friends Information Session, there is an opportunity to turn your deeper understanding of dementia into a practical action such as:

  • getting in touch with  someone you know who lives with dementia
  • volunteering for an organisation that helps those with dementia
  • campaigning for change
  • wearing a badge and telling 5 friends about Dementia Friends

The action doesn’t have to be time consuming and all actions make a difference.

If you’d like to know more, please visit and if you’d like to book a space, you can do so at or by calling 01924 504900.


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Spring Bank Holiday Information

NHS North Kirklees Clinical Commissioning Group (CCG) is urging local people to check they have their essential medication and to choose the right health services over the May bank holiday (25th – 27th May).

Be prepared for common ailments by keeping a well-stocked medicine cabinet at home. Useful items to have handy include appropriate pain relief for adults and children, cough, colds and sore throat remedies and antihistamines.

For non-urgent, minor conditions, pharmacists are equipped to give advice on over the counter medications and treatments. A number of fully trained pharmacy teams will be available throughout the bank holiday weekend and should be your first point of call for any minor health condition. Most pharmacies (over 90%) now offer private consultation rooms for a confidential conversation, if required. Please check your local pharmacy website or the CCG at this link for specific opening times.

NHS 111 is available 24 hours a day, 7 days a week, including the entire bank holiday weekend for more urgent health concerns. The service is now available online at, as well as by phone (dial 111) and should be accessed when your GP surgery is closed. You will receive a phone or online based assessment, and they will be able to refer you to the correct service as required.

People are urged to only go to their local A&E department or dial 999 for critical or life-threatening situations.

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Smoking will kill one in two – now is the time to quit

A new campaign is urging smokers in Kirklees to quit now and cut the risk of a fatal smoking-related disease – for the sake of themselves and their family.

The Don’t Be the 1 campaign from West Yorkshire and Harrogate Health and Care Partnership and Breathe 2025 highlights how 1 in 2 long term smokers will die from a smoking related disease – some in their forties.

Smoking causes around 80% of deaths from lung cancer, around 80% of deaths from bronchitis and emphysema, and about 14% of deaths from heart disease. More than one quarter of all cancer deaths can be attributed to smoking. Across Kirklees, 38,919 people visit or are admitted to hospital for smoking-related conditions every year and 737 people die. This costs the local NHS £93.5 million a year.

Dr David Kelly of NHS North Kirklees Clinical Commissioning Group (CCG) has said: “Smoking tobacco is much more harmful than most people think. It might be tempting to say: “this won’t happen to me” but a 1 in 2 chance is odds that nobody would want. There are more ways to quit than ever before and I’d urge anyone who smokes to give it a go.”

Worryingly, surveys show 9 out of 10 smokers underestimate the 1 in 2 risk, with around half believing their risk to be 1 in 10 or less. On average, cigarette smokers die 10 years younger than non-smokers.

Rachel Spencer-Henshall, Strategic Director Corporate Strategy, Commissioning and Public Health, Kirklees Council said: “We want our residents to live longer, healthier and happier lives. Stopping smoking can help achieve this as it is one of the best things you can do to improve your health and quality of life. It also results in more money for people’s pockets and happier loved ones. This campaign helps raise awareness of the harmful health issues that smoking causes and signposts people to the range of support and information available to help people quit.”

Smokers can visit the website for tips on quitting and to find local stop smoking service support to improve their chances.

NHS Greater Huddersfield and NHS North Kirklees CCGs have recently signed the NHS Smokefree Pledge. The Pledge is designed to be a clear and visible way for NHS organisations to show their commitment to helping smokers to quit and to providing smoke-free environments which support them. The Pledge has been endorsed by the Chief Executives of NHS England and Public Health England.

Caption: l-r: Carol McKenna, Chief Officer, Dr Steve Ollerton, Chair of NHS Greater Huddersfield CCG and Dr David Kelly, Chair of NHS North Kirklees CCG with the NHS Smokefree Pledge)

Dr Steve Ollerton, Chair of NHS Greater Huddersfield CCG  said: “Getting the right support to quit gives you a much better chance, whether that is nicotine replacement, medication or switching to an electronic cigarette – a significantly less harmful option. It doesn’t matter how many times you have tried before. Quitting at any age lowers your risk of dying early, so the sooner you stop smoking, the better.”

Visit or for information about stop smoking support in Kirklees. Alternatively, contact your GP or pharmacy. Find out more about the NHS Smokefree Pledge here:

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