Your views really matter to us. That’s why we’ve developed a range of ways for you to have your say about health services in North Kirklees.
The NHS is facing challenges both nationally and locally. We need to meet rising demand for services and higher patient expectations within a tough financial environment. To ensure local people get access to the best care possible, we need to embrace new technologies and new ways of working. Because of this, many services will look different in the future.
By listening to local people and those who represent them, we can improve the decision we make and make sure we are meeting the health needs of North Kirklees residents.
Our Communication and Engagement Strategy
Supporting our work is our Communications and Engagement strategy Communications and Engagement strategy. This outlines the principles by which we will engage and communicate with community. It also states our equality duties and how we will ensure we are an inclusive organisation serving even the most vulnerable people.
You can also see how engagement fits within our constitution and the way we work.
Engagement and consultation
Throughout the year, we run a number of activities designed to include local people in the decision-making process and have their say about future services. You’ll find details of all ongoing engagement and consultation activities, as well as information about previous work, here.
Find out more about the various ways you can get involved:
‘Your health, your say’ network
If you want to receive regular information about the work of North Kirklees CCG, received invitations to events or get more involved then sign up to our network. To join the network, simply send your email details to Amanjot.Aujla@northkirkleesccg.nhs.uk.
Patient reference groups
Many GP practices in North Kirklees have an active patient reference group. These groups are designed to give you the opportunity to contribute to the continuing improvement of your practice.
To find out more about your local patient reference group, please contact the practice manager. You’ll find a list of all our member practices and contact details here.
Patient Reference Group Network
We also have a patient reference group network, where practice representatives come together to discuss issues that matter to them and provide input into the commissioning process. This group meets up quarterly and is chaired by a member of our Governing Body who is also a lay person with responsibility for public and patient involvement. The Network encourages a two-way sharing of information between patients, practice reference groups and the CCG. Terms of Reference for this group can be found here.
Patient engagement and experience group
This group helps to make sure that the CCG involves patients, carers and members of the public when it plans, develops and purchases (commissions) health services, or in some cases, discontinues services – find out more here.
Voluntary, community or other interest groups are invited to play the ‘NHS Challenge’ game. This fun but thought provoking board game puts you in charge of the NHS budget with the opportunity to make decisions about local health services. The game takes about an hour to complete and we’ll come along to introduce and facilitate the discussion. For more information or to book a session contact: Amanjot.Aujla@northkirkleesccg.nhs.uk or call 01924 504938.
We produce a bulletin every quarter to update you on the work that we are doing and to let you know of any engagement opportunities that are coming up – find out more here.
We organise a range of public events throughout the year. These are open to all and include the opportunity to find out more about the work of the CCG, meet staff, and have your say. Copies of the reports from these events can be found here.
Governing Body meetings
Our Governing Body meetings are held in public. Come along and listen to the discussion and find out more about what we do. During meetings there will be an opportunity to ask us questions.
We open each of our governing body meetings with a patient story. This opportunity to hear about the experience of our patients and service users ensures that the commissioning decisions we make have real people at the heart of them. Find out more here.
Healthwatch provides a way for local people to communicate, challenge and shape the decisions or commissioners and service providers in health and social care. For more information visit http://www.healthwatchkirklees.co.uk/
Comment on local services
Compliments and complaints
If you’d like to tell us about a positive experience of healthcare or make a complaint, find out more.