FFT feedback: Practice responses and DNA’s

Friends & Family Test (FFT) feedback

The table below identifies what patients responded with when participating in the FFT.

**NOTE: Click on image to enlarge**

F&F Stats Jan15

What are DNA’s?

DNA means ‘Did Not Attend’, it is in relation to how much time was spend from patients not attending their appointments booked with their GP Practice. As a CCG of 29 Practices you can see from the image below the amount of time that was used up by clinicians waiting for patients that never turned up.

DNAs Jan