FFT feedback: Practice responses and DNA’s

Friends & Family Test (FFT) feedback

The table below identifies what patients responded with when participating in the FFT.

**NOTE: Click on image to enlarge**

What are DNA’s?

DNA means ‘Did Not Attend’, it is in relation to how much time was spend from patients not attending their appointments booked with their GP Practice. As a CCG of 29 Practices you can see from the image below the amount of time that was used up by clinicians waiting for patients that never turned up.