You said, we did

Rehabilitation and Recovery Services for Mental Health in Kirklees – Autumn 2018

NHS Greater Huddersfield and North Kirklees CCGs, who buy (commission) healthcare for local people, want to improve local mental health services. The CCGs worked with Kirklees Council to gather views on:

  • The type of Rehabilitation and Recovery services, including supported accommodation, people would like to see (this would include looking at the current service based at Enfield Down); and
  • What good community services for mental health could look like, including help to keep people well and the type of support that needs to be in place

Currently Enfield Down based in Honley, provides a service for people who have long term complex mental health needs. In addition there are 43 people who are receiving services in accommodation outside the Kirklees area.

People in the community who require rehabilitation services are supported by ‘Community Mental Health teams’. Many of the people supported this way will also have used specialist hospital inpatient facilities.

Engagement took place between August and October 2018 so that local people could tell us what else we need to do to ensure that we can support people in the local community with complex mental health needs.

You said

In total we received 664 responses, 592 were in response to the survey and 72 views were from other methods. We also received 525 equality monitoring forms. You told us about what good accommodation looks like and what works well in the community and what good looks like. You also gave us ideas where we could improve.

We did

The next steps for the CCGs will be to consider all the views and feedback along with the EQIA to inform the development of options on the future arrangements for services.  The engagement report will be received and considered by the CCGs and stakeholders.  The report will be received through CCGs governance and once considered a decision will be made on the next steps. The findings were shared at the Health and Scrutiny Panel in December 2018.

A copy of the final report can be found here and a brief overview of the key findings from the report can be found here.

Wheelchair Services Engagement – Spring 2018

We knew from previous engagement activities that improvements needed to be made to our wheelchair service. Working with local charity PCAN (Parents of Children with Additional Needs), we engaged with service users and carers across Calderdale and Kirklees to design a new service model.     The engagement took place over an eight-week period and involved two stakeholder events, facilitated conversations and a survey. We received 467 responses to the surveys and heard from 112 people at events.

You said

You said that we needed to do more to meet the needs of complex service users, children and young people, and those with long-term conditions whose needs change over time. You told us that the service should be delivered from a range of locations;  that we needed to look at the type of products being offered; and at different ways of funding equipment.  The repair service needed to be improved and  you wanted to see both service users and staff being given training in the use of equipment.  

We did

Calderdale, Greater Huddersfield and Kirklees CCGs are now using the feedback from the engagement to inform the development of a new service specification.  A new service will be in place towards the end of 2019.

2017

Extended access in primary care – Autumn 2017

NHS England provided additional funding to CCGs to improve access to GP services.   We wanted to find out your views about how an extended GP service might work and the hours of operation.  We used a number of approaches to get feedback including an online survey that was promoted via social media and in local newspapers.  We also commissioned a number of community and voluntary groups to to engage with local people on our behalf. We received 506 responses from North Kirklees residents.

You said

Most people were supportive of the idea of providing early morning, late evening and weekend appointments. They felt there were a range of benefits, especially for those who work full-time. For routine appointments, Monday to Friday 6.30pm to 8.00pm; Saturday 8.00am – 8.00pm; and Sunday 8.00am to 1.00pm were most popular. People also told us that for urgent appointments they were more willing to travel further and be seen by someone other than their own GP. 

We did

We used this feedback to develop a service specification for the GP Extended Access Service and to inform the way we promote  opening hours to patients.  When developing the new service we took into consideration the following key themes from the engagement:

  • A central location
  • Disabled Access
  • Good car parking facilities
  • Public transport access by bus and train
  • Access to a pharmacy nearby
  • Communications campaign to raise awareness of the evening and weekend appointments and how to book them

Health care in care homes – Autumn 2017

We looked at how the health services that older people receive in care homes could be improved.   We used two surveys: one for GP practices and one for care home residents, staff,  carers, relatives and the public.  We worked closely with Healthwatch Kirklees who visited 12 care homes to talk to residents, carers and staff and encourage the completion of a survey.  They also developed an animation to explain proposed changes, which can be viewed here.We received around 250 completed surveys.

You said

There was overwhelming support for the proposal to introduce regular health and wellbeing reviews in care homes. There were mixed views on the use of digital technology (telehealth) and while some could see the potential benefits there was concern as to how it would work in reality.  Care home staff liked the idea of having one GP practice per care home as they felt it would improve support, quality and continuity of care.  However, some residents recognised this would mean changing their regular GP and had concerns about this approach.

We did

Overall the engagement feedback supported the CCG proposals and provided reassurance around the model.  However, the comments helped us to refine and improve our approach in respect of a number of elements.  For example, the mixed views relating to the use of telehealth means that we now plan to provide GPs and care home staff with access to clinical records to support them in decision-making when using digital tools.  In addition, weekly visits to the care home will now be a key part of the new service and we have further developed the way in which practices will be aligned to homes.

Health optimisation – Spring 2017

North Kirklees and Greater Huddersfield CCGs agreed to scope the introduction of a health optimisation programme that would include new criteria asking patients with a BMI over 30 to lose weight and smokers to quit before undergoing non-urgent elective surgery.  To support this engagement work we recruited 13 community and voluntary sector representatives to have conversations within their communities.   In addition, a task and finish group was set up and included five lay representatives from a range of voluntary and community organisations.  We received responses from 584 people.

You said

Most people we spoke to were supportive of encouraging people to give up smoking or lose weight prior to a routine operation. Although it was felt that these decisions should be made by the consultant on a case by case basis and that people should be provided with realistic weight loss goals. Views on how much time people should be given to achieve these goals ranged from two weeks to 12 months. For smoking this ranged from six weeks to six months.

We did

Initially the CCGs agreed to develop a programme asking people to lose weight/quit smoking before their surgery. However, after further engagement with clinicians and elected representatives, the decision was taken not to progress with the original programme but instead to: 

  • Review/amend clinical policies to make sure they are in line with NICE guidance in respect of smoking and weight loss
  • Ensure that GPs and hospital doctors talk to patients about the risks of smoking and being overweight
  • Improve CCG signposting of healthy living information and local support services
  • CCG to produce its own guidance leaflets for patients and use key national campaigns during the year to highlight healthy living e.g. Stoptober and Change4Life 

Wheelchair services engagement – Spring 2017

The current provider in partnership with NHS North Kirklees, Greater Huddersfield and Calderdale CCGs and Healthwatch engaged with service users. This was as a direct result of a number of issues raised by service users, carers and families. We wrote to all services users who had used the service in the last two years and circulated a survey to key stakeholders.

 

You said

From the 287 responses received, people told us that there were a number of improvements needed to ensure the current service meets the needs of all service users. For children and young people, carers and families and service users whose needs change over time, timely access, good information and communication were the most reported improvements required.  For people who had used the service less frequently the service received more positive feedback.

We did

In conjunction with the service provider, a range of areas for immediate improvement have been identified alongside additional funding to support this work.    The CCGs will also use the feedback to help inform the engagement process as we move to develop a new service specification.

2018

2017

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2014