NHS 111 – when it’s less urgent than 999

NHS 111  is free to call and is a fast and easy way for people to get the right help, whatever their health needs and whatever the time of day or night. The number is for people who:

  • Need medical care fast, but it’s not an emergency
  • Don’t know who to call for medical help
  • Think they need to go to A&E or another NHS urgent care service
  • Need health information or reassurance about what to do next.

Callers to 111 are put through to a team of highly-skilled call advisers, who are supported by experienced nurses. They use a clinical assessment system and ask questions to assess callers’ needs and determine the most appropriate course of action. There are now only three numbers to know:

  • 111
  • Your GP surgery
  • 999 for life-threatening emergencies

Contacting NHS 111 if you have a speech or hearing impairment

If you are deaf, hard of hearing or speech-impaired you can contact the NHS 111 service using the RNID’s text relay services.
If you suffer from a chronic health condition you might find it helpful to prepare a text template and store it in your phone to use when you need it.

More information on NHS 111 can be found here.