NHS 111 – when it’s less urgent than 999

NHS 111 is a new service which is gradually being introduced across the country to make it easier for people to access local health services.
The number, now available in West Yorkshire, is free to call and is a fast and easy way for people to get the right help, whatever their health needs and whatever the time of day or night.
The number is for people who:

  • Need medical care fast, but it’s not an emergency
  • Don’t know who to call for medical help
  • Think they need to go to A&E or another NHS urgent care service
  • Need health information or reassurance about what to do next.

Callers to 111 are put through to a team of highly-skilled call advisers, who are supported by experienced nurses. They use a clinical assessment system and ask questions to assess callers’ needs and determine the most appropriate course of action. There are now only three numbers to know:

  • 111
  • Your GP surgery
  • 999 for life-threatening emergencies

Contacting NHS 111 if you have a speech or hearing impairment

If you are deaf, hard of hearing or speech-impaired you can contact the NHS 111 service using the RNID’s text relay services.
If you suffer from a chronic health condition you might find it helpful to prepare a text template and store it in your phone to use when you need it.

More information on NHS 111 can be found here.