What is PALS?
PALS is a Patient Advice and Liaison Service for people using the NHS. It is here to help you, whether you are a patient, carer, relative or friend, to resolve any problems as quickly and easily as possible. The service can provide you with advice and guidance or link you to the right people to talk to.
The PALS service aims to help patients, their families and carers to get the best service possible from the NHS. PALS do this by listening to patients’ concerns as well as their suggestions about improvements to services. PALS is confidential, non-judgemental and independent and the service helps to enable patients to make the most appropriate and informed choices about their own health care.
At PALS we can offer:
- help to sort out problems quickly on your behalf
- information on services available locally, both NHS and other agencies, and how to access them
- help to manage a complaint informally if you would prefer not to go through the formal complaints procedure
- guidance on the formal complaints procedure if we are unable to resolve your problem.
PALS does not:
- provide counselling
- deal with or investigate formal complaints
- provide a complaints advocacy service
- deal with complaints or concerns from providers regarding procurement practices.
We will not speak to anyone about you or the issues you have raised without your permission. In order to ensure all concerns are brought to the attention of the correct NHS provider or commissioner to help improve services, we keep confidential records of all enquiries.
How to contact PALS
You can contact PALS by email to Contactus@northkirkleesccg.nhs.uk
Telephone: 01924 504975 (with confidential answer phone)
If you prefer to write to us:
NHS North Kirklees Clinical Commissioning Group
4th Floor, Empire House
Wakefield Old Road
Local providers of NHS services in this area who provide a PALS service:
The Mid Yorkshire Hospitals NHS Trust
For more information visit: https://www.midyorks.nhs.uk/contact-us
Calderdale and Huddersfield NHS Foundation Trust
For more information visit: http://www.cht.nhs.uk/services/non-clinical-services/patient-advice-and-complaints-service/
Ambulance and patient transport services
Yorkshire Ambulance Service
For more information visit: http://www.yas.nhs.uk
Enquiries or concerns about primary care services
NHS England is now responsible for commissioning (buying) primary care services. These are the services provided by GP Practices, opticians, dentists and pharmacists. If you have an enquiry or a concern in relation to one of these services the NHS England Contact Centre can be contacted on:
Telephone: 0300 311 2233 (8am to 6pm Monday to Friday excluding bank holidays)
By e-mail: firstname.lastname@example.org
For more information please visit the NHS England website https://www.england.nhs.uk/contact-us/complaint/
Other contact information:
Kirklees Citizens Advice & Law Centre – NHS Complaints Advocacy
Telephone: 01924 868146