GP surgeries in Kirklees have received positive feedback in this year’s national GP Patient Survey.
The annual GP Patient Survey is an England-wide poll, providing data on patient experience for every GP practice in the country. It is carried out by market research company Ipsos Mori on behalf of NHS England.
Between January and March this year patients of GP practices in Kirklees were asked to rate the service they received in areas including making appointments, their views on the care they received, how their health conditions were managed, practice opening hours and health services available when surgeries are closed.
According to the survey, around 80% of people in Kirklees rated the overall experience of their GP practice as ‘good’, with the majority of patients saying they were satisfied with the experience of making an appointment and with the care they received at their last appointment. Over 80% reported receptionists were helpful.
There was a small increase in level of satisfaction with the type of appointment offered to patients in North Kirklees, while practices in Greater Huddersfield scored above the national average on this indicator and in relation to ease of getting through to the GP practice on the phone.
Kirklees practices also ranked at or above the national average in in relation to ease of use of the practice websites. Patients’ awareness of and use of online GP services is higher than the national average across our area.
Dr David Kelly, local GP and Chair at NHS North Kirklees Clinical Commissioning Group, which commissions health and care services for North Kirklees, said:
“It’s really important that patients have a positive experience of health and care services in our area, and the results of this survey suggest that we’re going in the right direction.
Dr Steve Ollerton, local GP and Chair at NHS Greater Huddersfield Clinical Commissioning Group added: “The majority of contact the average person has with the NHS comes through their local GP practice, so any visit to the GP needs to be as positive as possible.
“It’s really important to complete this survey if you receive one as your feedback will help us to make any improvements to services provided at GP practices.”
To read the full report and to see how your local practice performed, see the full report here https://www.gp-patient.co.uk/surveysandreports.