Local practice piloting GP friends and family test

Patient Kirsty Butler from Cleckheaton being handed a feedback form by receptionist

Patient Kirsty Butler from Cleckheaton being handed a feedback form by a receptionist

A GP practice in Cleckheaton is one of only 36 practices in the country to become an ‘early adopter’ of the Friends and Family Test.

Parkview Surgery, which is a member of the NHS North Kirklees Clinical Commissioning Group began the pilot on 1 October and will be asking anyone who has any contact with the surgery to complete a feedback form for the next 12 weeks.

The Friends and Family Test is based on one simple question, ‘How likely are you to recommend our service to your friends and family if they needed similar care or treatment?’ Patients are presented with six responses ranging from ‘extremely likely’ through to ‘extremely unlikely’.

Rachael Kilburn, Practice Manager at Parkview Surgery said “As a practice we are always keen to hear what patients think about the service we provide.  The majority of the comments we have received so far are very positive which is great to feedback to our staff as they work very hard to provide quality care for our patients.  The practice will be discussing all the comments and developing improvements for our patients wherever we can”.

NHS England is committed to introducing the Friends and Family Test to all general practice and community and mental health services by the end of December 2014 and to the rest of NHS funded services by the end of March 2015.

David Kelly, Clinical Leader of NHS North Kirklees CCG said “Parkview Surgery volunteered to be part of this trial and has started asking patients to rate the service they are given each time they attend.  The insight this pilot will provide in designing the primary care friends and family test will mean that it fully meets the needs of both patients and GPs in developing service improvements”.

The test was first announced in 2012 and was first introduced to NHS wards and A&E services in April this year.  More information about the first set of results is available at www.nhs.uk.

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