Sign up to Safety

Sign up to Safety is a national patient safety campaign with the mission to strengthen patient safety in the NHS and make it the safest healthcare system in the world.

The campaign aims to help member organisations listen to patients, carers and staff, learn from what they say when things go wrong and take action to improve patient’s safety, helping to ensure patients get harm free care every time, everywhere.

In signing up, we commit to strengthening our patient safety by:

  • Describing the actions we will undertake in response to the five campaign pledges.
  • Identify the patient safety improvement areas we will focus on within the safety plans.
  • Engage our local community, patients and staff to ensure that the focus of our plan reflects what is important to our community.
  • Make public our pledges.

To find out more about Sign up to Safety, visit www.england.nhs.uk/signuptosafety

Making sure that your healthcare information is accurate and clear

Conditions that can be spotted early, or prevented altogether

The five Sign up to Safety pledges:

1.  Putting safety first. Commit to reduce avoidable harm in the NHS by half and make public our goals and plans developed locally.

We will

  • Work across boundaries, organisations and agencies to reduce harm;
  • Develop CQUIN schemes (deterioration, sepsis, falls, etc.);
  • Support and provide guidance to our commissioned services and General Practitioners in the implementation of their commitments to this pledge.

2.  Continually learning. Make our organisation more resilient to risks, by acting on the feedback from patients and staff and by constantly measuring and monitoring how safe our services are.

We will

  • Undertake regular quality visits to providers to ensure services are safe and listen to patient feedback;
  • Continually monitor the quality of our providers;
  • Receive patient stories at our Governing Bodies;
  • Support and provide guidance to our Commissioned Services and General Practitioners in the implementation of their commitments to this pledge;
  • We will create an environment that embraces patient and staff feedback to continually learn and improve.

3.  Being honest. Be transparent with people about our progress to tackle patient safety issues and support staff to be candid with patients and their families if something goes wrong

We will

  • Develop our ‘Being Open’ policy and monitor providers ‘Duty of Candour’;
  • Monitor our commissioned services compliance to the ’Duty of Candour’ both through the NHS contract and the Commissioning for Quality and Innovation Schemes;
  • Support providers through the Patient Association to improve the management of complaints, we pledge to follow the same process for our complaints;
  • We will be open and publish the learning of any serious incidents and complaints;
  • We will be open with our patients, relatives and carers about their care and treatment.

4.  Collaborating. Take a lead role in supporting local collaborative learning, so that improvements are made across all of the local services that patients use.

We will

  • Work with other agencies and organisations to share learning and improvements, supported by local groups;
  • Support and provide guidance to our commissioned services and General Practitioners in the implementation of their commitments to this pledge.

5.  Being supportive. Help our people understand why things go wrong and how to put them right. Give them the time and support to improve and celebrate progress.

We will

  • We will undertake quality visits to provider services and give feedback;
  • We will use our contractual levers to support providers;
  • We support staff to do the right thing, every time and to say when they can’t. We will acknowledge error and allow learning to occur;
  • Support and provide guidance to our commissioned services and General Practitioners in the implementation of their commitments to this pledge.