As part of the national changes that are happening to the NHS and the closedown of primary care trusts, the current arrangements for the patient advice and liaison service (PALS) will change. From 2 April 2013, PALS will be delivered by NHS West and South Yorkshire and Bassetlaw Commissioning Support Unit (CSU) which is providing the service on behalf of the ten Clinical Commissioning Groups (CCGs) across West Yorkshire.
The service will be open from 8.30am to 4.30pm Monday to Friday and will be based at Douglas Mill, Bradford. The service can be contacted on 0800 0525 270 or by email at: WestYorksPALS@nhs.net.
In addition NHS England is setting up a customer contact centre. They will be dealing with calls from patients and the public about issues relating to primary care, for example calls about GP practices or registering with a dentist. For more information, you can: